Retail Coach | Full-time | QLD
Core
Mentoring Boutique Leaders and Client Advisors to deliver premium in-store experiences and clienteling skills for Tiffany & Co. jewelry clients.
Role type
Senior Retail Coach (IC)
Builds
Premium client experiences and sales performance for Tiffany & Co. stores in Queensland.
Domain
Luxury jewelry retail
Deliverable
Product features (training programs, coaching sessions)
Required skills
Facilitation, communication, interpersonal skills, performance coaching, sales analysis, training delivery, onboarding
Preferred skills
Senior leadership in premium customer service, jewelry/watch industry experience, gemology knowledge (GAA/GIA), training facilitation
Technologies
Sales dashboards, NPS scoring tools
Responsibilities
Observe and coach Client Advisors on sales floor interactions, partner with store leaders to identify performance opportunities, review sales and KPI performance, deliver training on client services and product knowledge, assess training impact.
Seniority
Senior, hands-on IC