headspace Intake Worker
Core
Intake Worker serving as a key point of contact for young people aged 12–25 to screen, assess needs and risks, determine service suitability, and coordinate referrals.
Role type
Intake Worker (Mental Health)
Builds
Coordinated, youth-friendly care pathways for young people with mental health issues
Domain
Mental health services for youth
Deliverable
physical/clinical work
Required skills
Mental health assessment and triage, risk assessment, crisis intervention, safety planning, brief interventions, care coordination, report writing, electronic client information management
Preferred skills
Recovery-focused practice, family inclusive practice, understanding of diverse cultural backgrounds
Responsibilities
Engage young people and families, screen and assess presenting needs and risks, develop and implement risk-management actions, escalate matters requiring senior clinical oversight, coordinate referrals and alternative care pathways
Seniority
Mid-level, specialized clinical role