Care Coordinator
Core
First point of contact for clients seeking mental and behavioral health care, managing intake, provider matching, and onboarding to ensure connected support through the care journey.
Role type
Care Coordinator (Client Support)
Builds
Client onboarding and care coordination for mental health therapy access
Domain
Behavioral Health / Mental Health Technology
Deliverable
client delivery
Required skills
Client communication, critical thinking, problem-solving, adaptability, attention to detail, empathy, goal orientation
Preferred skills
Experience with care coordination, recent college graduate, career changer
Technologies
Internal care coordination platform, communication tools
Responsibilities
Manage client intake and account completion, match clients with appropriate therapists, conduct outreach and onboarding, schedule appointments, facilitate communication with providers and care teams, handle inbound/outbound communications
Seniority
Individual Contributor, entry to mid-level