Customer Success Lead (Hybrid, London)
Core
Own end-to-end account management outcomes, drive ERP adoption and expansion, and operationalize customer support for finance teams using an AI-native ERP.
Role type
Senior Customer Success Lead (ERP/Finance)
Builds
AI-native ERP platform for automated accounting and financial close
Domain
Fintech / Enterprise Resource Planning (ERP) / Accounting
Deliverable
production ML models | product features | client delivery
Required skills
ERP implementation, finance professional services, project management, SQL, Microsoft Excel/Google Sheets, translating accounting requirements to system configurations
Preferred skills
Professional services, consulting, account management
Responsibilities
Manage key customer relationships and success plans, deliver ERP adoption and workflow optimization, resolve critical escalations for high-tier accounts, create and improve support SOPs, collaborate with Product/Engineering on roadmap, develop deep product expertise
Seniority
Senior, hands-on IC
