Associate Trainer
Core
Deliver standardized onboarding curriculum and support facilitation for new hires within the Customer Experience (CX) organization.
Role type
Associate Trainer (IC)
Builds
Onboarding programs and training materials for CX teams
Domain
SaaS / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Adult learning principles, technical support knowledge, facilitation, classroom management, documentation, record-keeping, collaboration, attention to detail, adaptability
Preferred skills
Hardware experience, fintech/SaaS environment experience, Train-the-Trainer certification, CompTIA CTT+, instructional design credentials
Technologies
None explicitly listed
Responsibilities
Assist in delivering Week 1 Core Curriculum to new hires, support facilitation of instructor-led training sessions, coordinate onboarding logistics and credential setup, document trainee progress and milestones, deliver ad-hoc refresher training, maintain and update training materials, collect trainee feedback, identify gaps in learning materials, verify outcomes against SOPs and checklists
Seniority
Junior, hands-on IC