Customer Program Manager
Core
Own complex customer commitments from award through delivery, connecting commercial promises to material, capacity, quality, schedule, and documentation to keep programs predictable.
Role type
Senior Program Manager (Supply Chain & Operations)
Builds
Customer delivery programs for aerospace and defense manufacturers
Domain
Manufacturing / Aerospace & Defense / Metals Supply Chain
Required skills
Program planning, stakeholder coordination, risk management, scope/schedule change management, forecast alignment, recovery planning (via careerplan.io/jobs/d9dae21d-fa8d-4d73-9c75-e8f2180da395-customer-program-manager-at-nox-metals)
Preferred skills
Aerospace/defense/manufacturing experience, long-term agreement management, quality systems knowledge, ERP/CRM proficiency, AI tool usage
Technologies
ERP, CRM, project-management tools, planning systems
Responsibilities
Build and maintain program plans with milestones and dependencies, translate customer requirements into execution plans, coordinate cross-functional teams (sales, supply chain, production, quality, shipping, finance), run internal and customer program reviews, track material and delivery requirements, escalate risks with options, manage scope changes, align forecasts with commitments, lead recovery plans, capture lessons learned
Seniority
Senior, hands-on IC