Team Leader - Customer Resolution
Core
Lead a team delivering resolution services for strata and property complaints, identifying poor business conduct and advancing regulatory priorities.
Role type
Senior IC team leader (regulatory compliance)
Builds
Customer resolution outcomes and regulatory reform implementation
Domain
Public sector / Strata and Property regulation
Required skills
Team leadership, risk-based prioritization, complex customer interaction management, legislative knowledge, analytical problem-solving, coaching
Preferred skills
Experience in high-volume regulatory environments, knowledge of compliance frameworks
Responsibilities
Lead a customer-facing team to deliver responsive resolution services; oversee complex and escalated matters to identify poor conduct; manage complex customer interactions; apply expert knowledge of legislation to guide decision-making; monitor workloads and prioritize matters by risk; coach and develop staff.
Seniority
Senior, hands-on IC