VIP Excellence Manager
Core
Maximize performance, retention, and development of a high-value VIP customer portfolio in an international iGaming environment by combining customer activity analysis, operational oversight, and data-driven decision-making.
Role type
Senior IC VIP Excellence Manager
Builds
VIP customer experience, engagement strategies, and operational workflows for high-value players
Domain
iGaming (online casino, sports betting)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
VIP operations expertise, high-value customer behavior analysis, player retention mechanics, fraud pattern recognition, AI tool application, analytical judgment, rapid operational response, cross-functional collaboration
Preferred skills
Experience with OSINT research, product improvement initiatives, autonomous problem-solving in dynamic environments
Technologies
AI-powered monitoring tools, analytics dashboards, OSINT research tools
Responsibilities
Analyze daily gaming activity of top VIP clients to identify trends and behavioral changes; Track high-value players and maintain communication with regional teams; Monitor activation and reactivation of top VIP players to improve engagement; Develop approaches and mechanics to grow VIP activity and integrate high-value players; Prepare recurring analytics and reports on VIP client behavior; Identify anomalies and potential risks including fraudulent behavior; Apply AI tools to automate monitoring and improve operational efficiency; Monitor VIP product quality and identify customer experience issues; Collaborate with Product, Analytics, and Operations teams on VIP initiatives; Handle ad-hoc priorities including urgent OSINT research and regional coverage; Provide rapid operational support to regions requiring additional expertise