IT Staff Product Manager
Core
Own the roadmap for OpenLoop's core business applications (Salesforce, Amazon Connect, Jira) and lead platform delivery to streamline telehealth care delivery.
Role type
Staff Product Manager (Enterprise IT & Platform)
Builds
Enterprise application portfolio, Salesforce implementation, Amazon Connect routing logic, and integration architecture.
Domain
Telehealth / Healthcare IT / Enterprise Software
Required skills
Enterprise product management, CRM implementation ownership, CCaaS platform ownership, Atlassian/Jira mastery, API integration, SQL, HIPAA/SOC2 compliance, stakeholder management
Preferred skills
Healthcare/telehealth domain, AWS breadth, Salesforce certifications, iPaaS experience, team leadership
Technologies
Salesforce, Amazon Connect, Jira, JSM, Confluence, AWS, Workato, Boomi, MuleSoft
Responsibilities
Define and report outcome metrics for enterprise applications, lead Salesforce implementation and data migration, redesign Jira intake for SLA accuracy, manage integration architecture and release governance, establish change management standards, partner with Security on HIPAA/SOC2 compliance, evaluate AI pilots for business application layer
Seniority
Staff, hands-on IC with leadership potential