Customer Service Executive, ANZ
Core
Execute daily sales support and administrative tasks to ensure smooth sales operations and efficient communication between Ranpak and distributors in the ANZ region.
Role type
Sales Support Executive
Builds
Sales operations efficiency and distributor relationships
Domain
Manufacturing / Logistics / Sales Operations
Deliverable
product features
Required skills
Order-to-Ship process management, Accounts receivables monitoring, CRM/ERP system proficiency, MS Office (Excel, Word, PowerPoint), Report generation and reconciliation, Stakeholder communication
Preferred skills
Infor LN experience, PowerBI, Digital marketing, Lead generation, Market analysis
Technologies
MS Office, Infor LN, PowerBI, CRM, ERP
Responsibilities
Oversee Order-to-Ship process and troubleshoot issues, Process business sponsoring claims, Monitor accounts receivables and coordinate invoice payments, Handle internal and external email/phone enquiries, Generate weekly and monthly reports, Support CRM helpdesk duties and ad-hoc projects
Seniority
Mid-level, hands-on IC