Customer Success Engineer
Core
Technical resource and advocate for strategic enterprise API and product customers, providing in-depth troubleshooting, education, and guidance on complex issues within the Perplexity AI environment.
Role type
Senior Customer Success Engineer (Technical)
Builds
Scalable solutions and automations derived from customer issues, implemented with Engineering and Go-To-Market teams.
Domain
AI-powered search and question-answering platforms, API services, Cloud infrastructure
Deliverable
production ML models | product features | client delivery
Required skills
Python, NodeJS, Cloud Service Provider platforms (AWS), Agentic Coding tools (Claude Code, Codex), application development, tooling, automation, identifying technical pain points
Preferred skills
Building relationships with customer leaders, cross-functional collaboration, operating with high efficiency, context switching, multi-project prioritization, building prototypes using AI-powered APIs, understanding AI and search technology landscape
Technologies
Python, NodeJS, AWS, Claude Code, Codex
Responsibilities
Serve as dedicated technical resource for strategic enterprise accounts, partner with Enterprise/Mobile/API teams to resolve issues, translate customer learnings into scalable solutions, build relationships with customer leaders to ensure application success
Seniority
Senior, hands-on IC