SHS Intake Officer
Core
Provide initial crisis response, intake, information, and referral for young people experiencing homelessness in the Hunter Region, while advocating for individuals regardless of their stage of homelessness.
Role type
Homelessness service intake officer
Builds
Referral pathways and support services for youth in crisis
Domain
Social services / Youth homelessness
Deliverable
client delivery
Required skills
Crisis response, intake and assessment, information and referral, advocacy, emotional support, confidentiality principles, working with children, NDIS compliance, database management
Preferred skills
Trauma-informed practices, child protection policy understanding, partnership building, complex activity management, Microsoft Office proficiency
Responsibilities
Maintain knowledge of local youth homelessness services, provide sector-wide information to families and providers, ensure clear pathway information for young people, offer practical and emotional support, develop efficient service procedures, collaborate with team leaders
Seniority
Entry-level to Mid-level, hands-on operational role