Customer Sales Representative (Inbound Contact Centre)
Core
Inbound sales representative handling customer inquiries and sales for NRMA Roadside Assistance membership.
Role type
Inbound Customer Sales Representative
Builds
NRMA Roadside Assistance membership sales
Domain
Insurance / Automotive services
Deliverable
product features
Required skills
customer service, sales, active listening, communication, empathy, adaptability, tech-savviness, KPI management
Responsibilities
Identify customer needs through effective questioning, offer appropriate membership solutions, engage customers to create a positive experience, navigate multiple computer systems, work autonomously in a remote team environment.
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