Remote DJI Technical Support Specialist
Core
Provide technical support for DJI Consumer Series drones by troubleshooting issues, guiding firmware updates, and assisting with hardware/software diagnostics via phone, email, and chat.
Role type
Technical Support Specialist (Consumer Drones)
Builds
Post-purchase support and troubleshooting for DJI Consumer drones
Domain
Consumer electronics / Drone technology
Deliverable
client delivery
Required skills
Extensive knowledge of DJI Consumer Series products, troubleshooting, firmware update guidance, hardware/software diagnostics, customer service, written and verbal communication
Preferred skills
Experience in technical support or customer service, ability to learn new technologies quickly, self-motivation
Technologies
DJI Mini, Lito, Flip, Avata, Neo, Air, Mavic, Action, Pocket, 360, Nano, Mobile, Mic
Responsibilities
Troubleshoot and resolve customer issues via phone, email, and online chat; Guide customers through firmware updates, product setups, and usage best practices; Diagnose hardware and software issues; Document support interactions and solutions; Stay up-to-date with latest DJI product releases and features
Seniority
Individual Contributor