Customer Experience Manager
Core
Drive end-to-end customer journey optimisations, conversion improvements, and digital product enhancements across eCommerce platforms for iconic Australian retail brands.
Role type
Senior Product Owner / Customer Experience Manager (eCommerce)
Builds
eCommerce platforms and digital product features for Spotlight, Anaconda, Mountain Designs, and Harris Scarfe
Domain
Retail / eCommerce
Deliverable
product features
Required skills
Product ownership, Conversion Rate Optimisation (CRO), UX principles, web analytics, Agile delivery, project management, vendor management
Preferred skills
Experience managing CRO leads, managing multiple priorities simultaneously
Technologies
Google Analytics, Jira
Responsibilities
Define and prioritise the eCommerce backlog; Manage the CRO Lead to deliver continuous improvement programs; Oversee UX programs to optimise user journeys; Utilise web analytics to monitor KPIs and translate user behaviour into strategies; Manage delivery of roadmap initiatives and ensure clear handover documentation.
Seniority
Senior, hands-on IC
