Solar Operations and Scheduling Coordinator
Core
Coordinate residential solar installations by managing project workflows, scheduling, and customer communication for Harvey Norman Commercial.
Role type
Solar Operations and Scheduling Coordinator
Builds
Residential solar and battery installation projects
Domain
Renewable energy / Residential solar
Required skills
Project workflow management, installer coordination, customer service, site information verification, delivery scheduling, grid connection approval coordination, STC claims preparation, system eligibility verification, regulatory compliance documentation, warranty documentation issuance, service call management, job management system usage
Preferred skills
Residential solar product knowledge, battery system knowledge
Responsibilities
Confirm customer order details and system specifications prior to scheduling; Coordinate installation schedules with installers and site supervisors; Liaise with site supervisors to confirm delivery dates; Arrange product deliveries to sites or warehouses; Enter and maintain accurate job records in Simpro; Coordinate pre-installation approvals including grid connection applications; Track approval status and resolve delays; Prepare and submit STC claims; Verify system eligibility and installer accreditation; Issue warranty documentation and handover packs; Assist customers with service calls and post-installation support; Respond to customer enquiries regarding project status; Maintain up-to-date knowledge of residential solar and battery products; Participate in supplier training and internal process updates.
Seniority
Individual Contributor, operational support level