Customer Service Officer - Banking
Core
Process deposits, withdrawals, and transactions while assisting customers with everyday banking enquiries and digital banking options in a branch setting.
Role type
customer-facing bank teller
Builds
daily banking transactions and customer service interactions
Domain
banking / retail finance
Deliverable
product features
Required skills
cash handling, transaction processing, digital banking assistance, customer service, attention to detail, system learning
Preferred skills
banking experience, retail experience, hospitality experience
Responsibilities
Welcome customers and assist with everyday banking enquiries, Process deposits, withdrawals and other transactions accurately, Handle cash and follow branch security procedures, Help customers use digital and self-service banking options, Identify customer needs and refer them to appropriate banking specialists, Maintain customer confidentiality and follow banking procedures