Customer Experience Officer – Automotive Industry
Core
Front-of-house administrative duties and customer service for vehicle repair customers.
Role type
Customer Experience Officer
Builds
Customer service interactions and repair journey updates
Domain
Automotive repair and insurance claims
Deliverable
client delivery
Required skills
Customer service, communication, multitasking, MS Office proficiency, attention to detail
Responsibilities
Meet and greet customers, provide repair journey updates, handle enquiries and complaints, book vehicle drop-off and pick-up times, collaborate with production and parts teams, support ad hoc admin duties