Meter Validation Officer
Core
Inspect water meters in the field to ensure billing accuracy, confirm recorded details, chase reading anomalies, and advise customers on leaks and complex accounts.
Role type
Field operations officer (meter validation)
Builds
Accurate billing records and resolved customer disputes for a network of 550,000+ water meters
Domain
Water utility services
Required skills
Field inspection, data recording, anomaly detection, customer service, technical advice, regulatory compliance, trend analysis
Preferred skills
Technology proficiency (tablets, Microsoft Teams, Outlook), legislation knowledge, conflict resolution, independent work
Technologies
HansenCIS, Microsoft Teams, Outlook, spreadsheets
Responsibilities
Carry out field inspections and record results in the billing system; Check meter details and flag anomalies; Handle complex customer cases and provide technical advice; Identify corrective actions and update account information; Spot data trends and suggest process improvements; Work within regulatory codes and approval requirements.