General Manager Client Care
Core
Lead the end-to-end client journey for older Australians, ensuring responsive, personalized, and high-quality support from onboarding through to ongoing service delivery and engagement.
Role type
Senior leadership general manager for client care operations
Builds
Sustainable business growth through effective package utilization, demand management, and service continuity
Domain
Aged care and home care services for older people
Required skills
Senior leadership experience, client operations management, customer experience strategy, service coordination, commercial acumen, revenue growth, utilization management, demand management, stakeholder management, operational excellence, continuous improvement, regulated environment experience
Preferred skills
Experience in healthcare, community services, disability services, insurance, or complex service environments
Technologies
None stated
Responsibilities
Manage the end-to-end client lifecycle including onboarding, engagement, and retention; drive revenue growth through package utilization and demand management; ensure service continuity and strengthen long-term client relationships; lead high-performing teams focused on client outcomes; implement continuous improvement initiatives across customer journeys and operational performance
Seniority
Senior, strategic leadership