Director of Engineering
Core
Run the engineering org for an innovation group building AI CX tools (automated QA, conversational analytics, knowledge assist, agentic automation) for enterprise clients.
Role type
Director of Engineering (Delivery-focused, hands-on IC)
Builds
AI CX tools including automated QA, conversational analytics, knowledge assist, and agentic automation
Domain
Customer Experience (CX) / Artificial Intelligence / SaaS
Deliverable
production ML models | product features
Required skills
Engineering leadership, scaling engineering orgs, delivery management, hiring, technical architecture review, cross-squad dependency management, escalation management
Preferred skills
Startup mentality, show-me bias, daily AI tool usage
Technologies
Go, Python, TypeScript
Responsibilities
Run the engineering org day-to-day, own delivery timelines and quality, manage hiring pipeline, translate business requirements into technical scope, manage cross-squad dependencies, escalate blocked work
Seniority
Director, hands-on IC
