Senior Engineering Manager, Fin AI Agent
Core
Leading strategic work streams for Fin's AI Customer Agent platform that resolves complex customer issues end-to-end across service, sales, and ecommerce channels.
Role type
Senior Engineering Manager (AI/ML Product)
Builds
AI-powered customer support agents and related platform capabilities for global businesses
Domain
Artificial Intelligence / Customer Service / SaaS
Deliverable
production ML models | product features
Required skills
People leadership, product strategy, technical credibility, AI fluency, cross-functional collaboration, critical thinking, autonomy
Preferred skills
Experience scaling distributed systems, startup environment adaptability, AI-assisted development adoption
Technologies
Claude Code, MCP servers, AI-assisted development tools
Responsibilities
Own end-to-end execution of strategically significant work streams, develop senior engineers into leaders, partner on pillar-level strategy, drive cross-functional collaboration, set high expectations for dynamic teams
Seniority
Senior, hands-on IC leader