Collections Officer
Core
Manage resident and estate accounts to support timely, accurate, and compliant collection of aged care fees while maintaining strong relationships with residents and families.
Role type
Senior IC collections officer (healthcare)
Builds
Aged care revenue streams and financial sustainability
Domain
Healthcare + Aged Care
Required skills
accounts administration, collections, numeracy, attention to detail, communication, time management, Microsoft Office proficiency, independent work, collaboration
Preferred skills
aged care experience, regulated environment experience, debt management experience, problem-solving, critical thinking, stakeholder relationship building
Responsibilities
Manage assigned resident and estate accounts to support timely, accurate and compliant collection of aged care fees; Engage with residents, family members and representatives to resolve outstanding accounts in a respectful and values-led manner; Negotiate and manage payment plans where appropriate, including monitoring compliance and follow-up; Address objections, disputes and sensitive financial conversations with professionalism and sound judgement; Identify potential financial risk and assist in proactively managing and reducing aged debt; Collaborate with operational, clinical and corporate teams to support effective end-to-end billing and collections processes; Support reporting and data insights related to collections activity, debts and payment trends as required; Maintain accurate records and comply with relevant policies, procedures and regulatory requirements
Seniority
Mid-level, hands-on IC