Senior Guest Service Assistant | Dysart | 14:7
Core
Supervise and support the Guest Services team to ensure efficient daily operations of front office services, including accommodation bookings, room allocations, reservations management, guest arrivals and departures, and retail transactions.
Role type
Senior Guest Services Assistant (Front Office Leadership)
Builds
Front office operations for a remote village accommodation facility
Domain
Hospitality / Remote Mining & Resources Accommodation
Required skills
Supervisory leadership, accommodation management systems (RMS9), administration, Microsoft Office, cash handling, roster coordination, on-the-job training, data accuracy, stock monitoring, problem-solving, multitasking
Preferred skills
Remote village, mining, or resources accommodation experience
Responsibilities
Supervise and support the Guest Services team, coordinate guest arrivals and departures, perform check-ins and check-outs, assist with roster coordination and training, ensure reservation data accuracy, process retail transactions, monitor stock levels, prepare operational reports, resolve guest issues
Seniority
Senior, hands-on IC with supervisory duties