Ombudsman, Insurance
Core
Make fair and balanced decisions on standard and complex general insurance complaints as an individual or panel member, with binding outcomes on insurers.
Role type
Senior legal ombudsman (general insurance)
Builds
Binding decisions on insurance complaints that shape industry behavior
Domain
Insurance / Dispute Resolution / Regulatory
Required skills
Legal qualification, deep analytical capability, strong decision-making, high-volume caseload management, written and verbal communication, stakeholder engagement
Preferred skills
Experience in insurance sector, tribunal, EDR scheme, regulatory body, or private practice
Responsibilities
Make fair and balanced decisions on general insurance complaints; coach and mentoring Adjudicators and caseworkers; contribute to policy development; represent AFCA at external forums and conferences; strengthen relationships with consumer groups, government, regulators, and insurers
Seniority
Senior, hands-on IC