Customer Care Manager - Home Care
Core
Primary point of contact for new and existing home care clients, guiding them through their aged care journey with empathy and expertise.
Role type
Customer Care Coordinator (Aged Care)
Builds
Personalised care plans and service delivery coordination for older Australians
Domain
Healthcare / Aged Care
Deliverable
client delivery
Required skills
Communication, relationship-building, care plan development, stakeholder management, service coordination
Preferred skills
Background in Service Coordination, Rostering Coordination, Care Coordination, or Client Services within healthcare/NDIS/aged care; clinical background (EN/RN)
Responsibilities
Build and maintain meaningful relationships with clients and families; conduct comprehensive assessments and develop personalised care plans; monitor service delivery through regular communication and feedback; collaborate with Registered Nurses and Allied Health professionals; coordinate with internal teams for efficient service delivery
