Forward Deployed Engineer, Managed Services
Core
Build, configure, and optimize AI Agents and context-aware prompts for strategic customers to expand automation and drive product consumption within a SaaS platform.
Role type
Senior IC Forward Deployed Engineer (Managed Services)
Builds
AI Agents, prompt libraries, and implementation frameworks for revenue, deal, research, conversation, and forecasting use cases
Domain
Generative AI, LLM, Agentic AI, SaaS
Deliverable
production ML models | product features
Required skills
AI Agent configuration, prompt engineering, LLM application, solution design, customer enablement, project management, troubleshooting, account management, KPI ownership, mentorship
Preferred skills
Sales strategy, renewals, account expansion, lead generation, pipeline management, software delivery lifecycles, Managed Services experience
Technologies
Generative AI, LLM, Agentic AI, SaaS platforms
Responsibilities
Build and tune AI Agents across various use cases; Design and manage context-aware prompts; Serve as subject matter expert on AI Agents; Own configuration and optimization for onboarded customers; Act as primary technical point of contact and trusted advisor; Train customer administrators; Partner with Customer Success and Account teams on expansion and renewal; Manage escalations and at-risk accounts; Own performance against Managed Services KPIs; Mentor fellow consultants
Seniority
Senior, hands-on IC
