Claims Consultant
Core
Manage a portfolio of insurance claims from lodgement through to resolution, acting as the customer's advocate throughout the claims journey.
Role type
Claims Consultant
Builds
Insurance claim resolutions for residential and commercial customers impacted by hail and storm damage
Domain
Insurance / Property Restoration
Deliverable
client delivery
Required skills
Insurance claims management, stakeholder management, customer advocacy, negotiation, complaint handling, documentation management, multi-tasking
Preferred skills
Experience dealing directly with insurance companies and/or assessors, confidence handling complaints and challenging conversations, strong verbal and written communication skills
Responsibilities
Manage a portfolio of insurance claims from lodgement through to resolution, Act as the primary point of contact and advocate for customers throughout the claims process, Liaise directly with insurance companies, assessors and other external stakeholders, Provide regular updates and guidance to customers regarding claim progress, Prepare, review and manage claim documentation and supporting evidence, Handle complaints and difficult conversations professionally and empathetically
Seniority
Mid-level, hands-on IC