Coates Career Opportunities Customer Service Coordinator
Core
First point of contact for customers, managing inquiries, preparing quotes/invoices, and coordinating equipment deliveries and collections.
Role type
Customer Service Coordinator
Builds
Customer experiences and branch operational efficiency
Domain
Equipment hire and solutions
Deliverable
client delivery
Required skills
Customer service experience, communication, relationship building, computer skills (Microsoft Office), organization
Responsibilities
Assisting customers in person, over the phone, and via email; Preparing quotes, hire agreements, and invoices; Coordinating equipment deliveries, collections, and transfers; Managing customer enquiries and providing equipment solutions; Working closely with suppliers, drivers, and branch teams; Supporting operational activities to ensure smooth branch performance
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