Service Operations Specialist
Core
Provide high-quality technical Service Operations and first-class support to SITA customers, ensuring systems and products are properly configured and maintained.
Role type
Service Operations Specialist
Builds
Operational support activities for assigned customer accounts
Domain
Air travel industry / IT Service Management
Deliverable
client delivery
Required skills
tracking service requests, coordinating internal teams, maintaining customer data records, supporting invoicing and billing processes, preparing basic reports, responding to customer queries, identifying and escalating delivery risks
Preferred skills
experience with external customers, exposure to government or regulated environments, understanding of service delivery workflows
Technologies
Microsoft Office (Excel, Word, Outlook, Teams)
Responsibilities
Support operational activities for assigned customer accounts, Track service requests, delivery actions, and milestones using internal systems, Assist with coordination between internal teams to progress customer work, Maintain accurate records, trackers, and customer data, Support invoicing and billing processes by confirming delivery status, Respond to customer queries and assist with information requests
Seniority
Early-career to Mid-level, hands-on IC