Operations Lead
Core
Own a core operational domain (customer, payment, or financial crime) at an early-stage fintech, building processes, metrics, tools, and automations to handle volume without growing headcount.
Role type
Senior Operations Lead (Fintech)
Builds
Operational automations, agents, and tools for high-volume transaction processing
Domain
Fintech, Payments, Financial Crime, Regulated Financial Services
Deliverable
production ML models
Required skills
Process design, operational case handling, automation/agent development, SOP creation, KPI definition, cross-functional collaboration with Product/Engineering
Preferred skills
Experience in payments, clearing, settlement, compliance, risk, or financial crime operations
Technologies
AI agents, LLMs, intelligent automation systems (via careerplan.io/jobs/d285c8d8-c128-4914-8ed5-88d2adbcf53e-operations-lead-at-clera)
Responsibilities
Handle operational cases to identify process gaps, design and launch production automations, develop and scale an operating model, work with Product and Engineering to build operational tools, create and maintain SOPs and escalation paths
Seniority
Senior, hands-on IC
