Student Experience Advisor
Core
Dedicated champion for students ensuring they feel supported and valued from orientation through graduation, transforming administrative processes into a welcoming environment.
Role type
Student Experience Advisor (Student Services)
Builds
Seamless and positive student journey across the entire academic lifecycle
Domain
Higher Education (Health and Community Services)
Deliverable
client delivery
Required skills
Student service experience, case management, CRM and student management systems, payment processing, database maintenance, student engagement, event support, facility management, fire warden duties, first aid
Preferred skills
Student management systems, learning management systems, Diploma qualification, cross-cultural awareness, Microsoft Office365
Responsibilities
Provide expert advice and support to students in-person and online; act as single point of contact for non-academic enquiries; resolve enquiries via case management; process tuition fee payments; issue student cards and documentation; maintain student database; send student communications via CRM; contribute to retention targets; support student engagement events; maintain campus facilities and equipment; fulfill fire warden and first aid duties; configure classrooms.
Seniority
Entry-level to Junior, hands-on IC