Head Concierge
Core
Lead the Concierge team to deliver exceptional guest experiences, fostering genuine connections and solving guest challenges.
Role type
Senior IC hospitality leader (Head Concierge)
Builds
Unforgettable service experiences for hotel guests
Domain
Hospitality / Luxury Hotel
Deliverable
client delivery
Required skills
Guest relationship management, team leadership, multi-tasking, problem-solving, transport and travel arrangement coordination, luggage and valet service management
Preferred skills
Ability to thrive under pressure, flexibility with rotating rosters
Responsibilities
Foster genuine connections with guests, facilitate onboarding for new team members, lead the Concierge team collaboratively, assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services
Seniority
Senior, hands-on IC