Sustaining Engineer – Modeling Support
Core
Identify root causes and resolve critical production issues for decision models, recommendations, data ingestion, and business processes within an AI decision automation platform.
Role type
Senior sustaining engineer (modeling support)
Builds
Decision Intelligence Platform (Aera Decision Cloud)
Domain
Decision Intelligence / AI / Enterprise Software
Deliverable
production ML models
Required skills
SQL, data pipeline troubleshooting, ETL process debugging, distributed system debugging, log analysis, monitoring tools, root cause analysis (RCA), impact analysis, documentation creation
Preferred skills
Python, Java, enterprise planning domain knowledge, supply chain/finance/procurement domain knowledge, AI-assisted engineering tools (Claude, ChatGPT, Cursor)
Technologies
Enterprise Java applications, AI-assisted engineering tools
Responsibilities
Investigate and resolve complex customer production issues related to decision models and data ingestion; Analyze model execution and platform behavior to identify root causes; Triage and prioritize high-priority customer issues; Work with Engineering and Product teams to drive permanent fixes; Develop deep expertise in customer implementations as an SME; Perform impact analysis and validate fixes before deployment; Create and maintain troubleshooting guides and knowledge base articles; Proactively identify recurring issues to reduce support volume; Support root cause analysis (RCA) activities.
Seniority
Senior, hands-on IC
