Director, Central Operations
Core
Lead the build-out of Central Operations functions (Marketplace, Trust & Safety, Payments, Contractor Ops) for Handshake AI, automating manual processes and establishing durable leadership structures.
Role type
Director, Central Operations (Strategy & Operations)
Builds
Operational infrastructure and processes for AI data marketplace and contractor management
Domain
AI Data Business / Marketplace Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Strategic roadmap definition, people management, data analysis, SQL, cross-functional project management, process optimization, ambiguity navigation
Preferred skills
Experience in Marketplace/Trust & Safety/Payments/Contractor Ops, engineering background, Business Operations/Strategy/Consulting, MBA
Technologies
SQL
Responsibilities
Define and own strategy/roadmap for core functions, build and develop high-performing teams, analyze performance data to identify trends, build and optimize processes for efficiency/scalability, partner cross-functionally to launch initiatives, track and report on key metrics, drive continuous improvement
Seniority
Director, hands-on IC with people management