Customer Support Officer
Core
Provide exceptional customer support and retention services for gym members, acting as an expert advisor on Crunch products and systems.
Role type
Customer Support Officer (Casual)
Builds
Member retention strategies, debt recovery, and streamlined service delivery for Crunch Fitness clubs.
Domain
Fitness / Health & Wellness
Deliverable
client delivery
Required skills
Call center/customer care experience, upsell/cross-selling, Microsoft Office365 (Excel), CRM and software systems proficiency, Live Chat/Ticketing/PBX systems, problem-solving, call center procedures
Preferred skills
None stated
Technologies
Microsoft Office365, CRM, Live Chat, Ticketing, PBX
Responsibilities
Troubleshoot internal systems, assist members with exceptional service, build relationships to maximize upsell and retention, collaborate on retention strategies, recover unpaid membership fees
Seniority
Entry-level / Casual