Founding Customer Success Manager
Core
Founding Customer Success Lead building a market and function for an AI-native operating system, driving enterprise adoption from experimentation to organization-wide use.
Role type
Founding Customer Success Lead (Enterprise)
Builds
AI operating system for enterprise workflow automation and agent collaboration
Domain
Enterprise Software / Generative AI / AI Operations
Required skills
Strategic account management, executive relationship building, change management, value realization, playbook creation, cross-functional orchestration, enterprise software adoption
Preferred skills
AI/GenAI fluency, developer tools experience, emerging technology adoption
Technologies
Generative AI, Language Models, AI Agents, Enterprise Software
Responsibilities
Own strategic enterprise customer journey from kickoff to expansion, establish trusted advisor relationships with C-level leaders, drive measurable value realization and adoption, build foundational CS processes and playbooks, represent customer voice to product teams, coordinate internal resources across CS, Sales, and Engineering.
Seniority
Senior, hands-on IC / Founding
