Automation Engineer (Customer Service)
Core
Design and build automated workflows, AI-powered agents, and self-service experiences to transform repetitive Customer Service operations into scalable, reliable automation.
Role type
Automation Engineer (Customer Service)
Builds
Automated workflows, AI agents, self-service experiences, and integrations with internal systems for Customer Service operations.
Domain
Customer Service / Applied AI / Backend Engineering
Deliverable
production ML models
Required skills
Python, REST APIs, LLM APIs, AI agents, workflow automation, cloud infrastructure, problem-solving, system design
Preferred skills
N8N, Temporal, Jira APIs, Terraform, Kubernetes, containerization, support engineering experience
Technologies
Python, N8N, Temporal, Jira, Terraform, Kubernetes, LLMs (via careerplan.io/jobs/cf8789d1-9726-44e5-8034-7fdc5211f786-automation-engineer-customer-service-at-jobgether)
Responsibilities
Build agents and automation scripts for quota request processing; Develop self-service workflows for billing and data-related requests; Design and maintain LLM-powered agents for support engineers; Develop and maintain N8N workflows for customer notifications; Integrate automation solutions with REST APIs; Contribute to tooling for cluster operations and infrastructure workflows; Maintain and improve existing automation systems.
Seniority
Mid-Senior, hands-on IC
