Case Manager, Claims Care
Core
Manage a portfolio of Terminal Illness claims from notification through to payment, supporting members and their representatives with compassion and professionalism.
Role type
Claims Case Manager (Terminal Illness)
Builds
Claims outcomes for superannuation members
Domain
Superannuation / Life Insurance
Deliverable
client delivery
Required skills
Claims management, sensitive claims handling, superannuation/insurance legislative knowledge, verbal and written communication, problem-solving, case management, organization, attention to detail
Preferred skills
Experience in life insurance claims within superannuation or an insurer, experience managing terminal illness or critical condition claims
Responsibilities
Manage Terminal Illness claims from notification through to payment, Support members and their representatives throughout the claims process, Guide members through requirements and ensure necessary documentation is obtained, Manage portfolio proactively maintaining accurate records and workflows, Communicate with members via calls and correspondence, Partner with colleagues, administrators, insurers and service providers, Identify opportunities to improve claims process efficiency