Business and Process Analyst
Core
Lead requirements gathering, delivery planning, and implementation of short-term initiatives to improve operational processes and technology for an aged care platform.
Role type
Business and Process Analyst
Builds
Operational process improvements and technology enhancements for HomeMade's aged care platform
Domain
Aged care / Healthtech
Deliverable
product features
Required skills
Requirements gathering, process mapping, project delivery planning, stakeholder management, risk assessment, change management, regulatory compliance coordination
Preferred skills
Aged care domain knowledge, technical project experience, collaboration with cross-functional teams
Technologies
JIRA, Google Suite, Salesforce
Responsibilities
Analyze and design operational processes to identify productivity and cost-saving opportunities; Partner with stakeholders to document requirements and map current/future-state processes; Develop and manage project delivery plans including milestones and JIRA boards; Coordinate training, coaching, and communications for internal teams and customers; Act as key liaison between Operations, Product, Tech, and external suppliers; Ensure solutions comply with Aged Care regulatory requirements
