Staff Software Engineer, Product
Core
Design and build systems enabling customers to configure, train, test, and monitor sophisticated AI agents across voice, chat, email, and SMS channels.
Role type
Staff Software Engineer, Product
Builds
Self-serve functionality for agent configuration, training, deployment, and monitoring tooling for enterprise AI agents
Domain
Conversational AI, Customer Experience (CX), Enterprise SaaS
Deliverable
production ML models
Required skills
Python, full-stack development, asynchronous programming, complex system debugging, product thinking, technical specification, system architecture
Preferred skills
LLMs, prompt engineering, AI agent systems, developer tools, observability, data visualization, security-sensitive systems, multi-modal or voice models
Responsibilities
Eliminate manual work by building self-serve functionality for agent configuration, training, and deployment; Design configuration abstractions balancing power and simplicity; Build AI-powered tooling for CX and ops teams; Build monitoring, tracing, and analytics; Handle agentic systems at scale; Run evaluations on new text and voice models
Seniority
Staff, hands-on IC with product ownership
