Support Engineer
Core
Onsite IT support and maintenance for client environments, ensuring hardware, software, and network stability.
Role type
Support Engineer (Onsite/Desk-side)
Builds
Client IT environments (PCs, servers, network infrastructure)
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, network troubleshooting, Microsoft Intune, Microsoft 365 (Exchange Online, SharePoint, OneDrive), Windows Autopilot, Microsoft Teams Room (Logitech Tap), IT service management, ticketing systems
Preferred skills
Microsoft certifications (MS-900, MD-102), IT qualifications (Certificate III/IV or Diploma in IT), desk cabling, workstation deployment
Responsibilities
diagnose and resolve hardware, software, and network issues; install, configure, maintain, and upgrade PCs, servers, and network infrastructure; monitor client environments and maintain documentation; achieve service delivery and utilization targets
Seniority
Junior to Mid-level, hands-on IC