Customer Service Manager
Core
Lead a dedicated Customer Operations team to ensure seamless order fulfilment, service delivery, and customer satisfaction for major national retail accounts.
Role type
Senior Customer Operations Manager
Builds
End-to-end order fulfilment processes and customer service delivery
Domain
Retail supply chain and logistics
Required skills
Team leadership and coaching, Stakeholder management, Order fulfilment management, Logistics coordination, Claims resolution, Process improvement
Preferred skills
Analytical capability, Continuous improvement focus, Complex relationship management