Director Customer Services
Core
Lead the delivery and transformation of customer-focused services supporting the conservation, protection, and celebration of NSW's rich heritage and Aboriginal cultural heritage.
Role type
Senior Executive Director (Customer Services)
Builds
Customer service delivery channels, ministerial correspondence, communications, grants administration, and the Heritage Management System.
Domain
Government / Heritage Conservation / Aboriginal Cultural Heritage
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Leading high-performing customer service and business operations functions, developing customer-focused strategies, leading multidisciplinary teams, program and project management, stakeholder engagement and influencing, financial and business planning, resource management, strategic advice and briefing
Preferred skills
Knowledge of legislative and policy frameworks governing heritage and Aboriginal cultural heritage in NSW
Responsibilities
Drive customer excellence and operational performance, champion a customer-centric culture, enhance service delivery channels, leverage data and technology to improve customer experiences, lead complex projects and organisational change initiatives, strengthen engagement with government, industry, community groups, local councils, and Aboriginal stakeholders
Seniority
Senior Executive Band 1