Customer Care Manager - Home Care
Core
Coordinate personalized home care services for older Australians, ensuring they maintain independence in their own homes.
Role type
Senior IC home care coordinator
Builds
In-home care plans and service delivery for clients with complex lifestyle needs
Domain
Healthcare / Aged care / Community services
Deliverable
client delivery
Required skills
care coordination, care plan development, workforce planning, stakeholder management, compliance documentation, multi-priority management
Preferred skills
experience in home care or aged care, knowledge of support at home services
Responsibilities
Monitor service delivery through communication and care plan reviews, collaborate with Registered Nurses and Allied Health professionals, work with internal teams to ensure efficient service delivery, support workforce planning and recruitment of care workers
Seniority
Mid-level, hands-on IC
