Chatbot Developer – Conversational AI
Core
Design, develop, and optimize enterprise-grade conversational experiences and AI agents across multiple digital channels, bridging NLP/NLU with generative AI.
Role type
Senior IC Chatbot Developer (Conversational AI)
Builds
Scalable chatbots, virtual assistants, and autonomous AI agents integrated with enterprise platforms
Domain
Enterprise Software / Conversational AI / Generative AI
Deliverable
production ML models | product features
Required skills
Azure Bot Framework SDK v4, C#, .NET, JavaScript, MuleSoft, API-driven integration, Azure OpenAI, GPT-based capabilities, Azure Cosmos DB, CI/CD pipelines
Preferred skills
Copilot Studio, Agents 365, Power BI, Azure Application Insights, higher education enterprise environments
Technologies
Azure Bot Framework, Azure OpenAI, Microsoft Foundry, Agents 365, MuleSoft, PeopleSoft, Salesforce, Azure Cosmos DB, Adaptive Cards
Responsibilities
Lead full lifecycle development of scalable chatbots and AI agents; Maintain and optimize Azure Bot Framework SDK v4; Design enterprise API integrations using MuleSoft; Integrate conversational experiences with PeopleSoft and Salesforce; Develop dynamic interfaces using Adaptive Cards; Build escalation workflows connecting users to live agents; Implement hybrid AI strategies combining CLU with OpenAI; Analyze conversation logs to improve containment rates and user journeys; Contribute to architectural decisions for autonomous agent frameworks.
Seniority
Mid-Senior, hands-on IC
