Residential Experience Team Member
Core
Welcoming face and helping hand for Essence Communities, assisting residents, visitors, and clients with residency enquiries, lifestyle needs, and local area information while supporting day-to-day asset operations.
Role type
Residential Concierge / Property Operations Team Member
Builds
Exceptional residential experience and community engagement for BTR (Build to Rent) apartments
Domain
Real Estate / Student Accommodation / Build to Rent
Required skills
Customer service, problem-solving, decision-making, communication, attention to detail, rent collection/reconciliation, inspection coordination, event coordination
Preferred skills
Experience in real estate, student accommodation, or hotel industry
Technologies
None stated
Responsibilities
Create a friendly environment delivering exceptional customer service; assist prospective and in-house residents and guests; manage incoming phone and email enquiries; complete check-in and check-out processes; conduct routine and exit inspections; coordinate maintenance requests and liaise with third parties; collect and reconcile rent and ancillary revenue; ensure apartment turnaround times meet KPIs; coordinate and deliver community events
Seniority
Entry-level to Junior, hands-on IC