Conversational AI Engineer - Google/GECX & Code Agents
Core
Design, deploy, and optimize next-generation customer-facing agentic workflows bridging digital discovery and front-line customer operations.
Role type
Senior IC Conversational AI Engineer (Code Agents & Multi-Agent Systems)
Builds
Multi-agent applications, custom code tools, and enterprise integrations for customer experience platforms.
Domain
Customer Experience (CX), Conversational AI, Agentic Workflows
Deliverable
production ML models
Required skills
Python, TypeScript, Multi-Agent Architecture, Custom Code Tools, CLI/DevOps, RESTful APIs, Prompt Engineering, Telephony Integration, Data Analytics
Preferred skills
Google GECX Code Agent tooling, Dialogflow CX, CI/CD automation, BigQuery
Technologies
cxas-scrapi, cxas CLI, uv, Genesys, Avaya, MCP, OpenAPI, Google Cloud Logging, BigQuery, SIP/RTP
Responsibilities
Develop multi-agent architectures using CX Agent Studio and programmatic Code Agents; Write custom code tools and callbacks in Python/TypeScript; Leverage GECX Engineering CLI for linting and validation; Design generative playbooks and control flows; Program enterprise integrations with databases and CCaaS networks; Automate quality and evaluation via CI/CD.
Seniority
Senior, hands-on IC