LibraryMuseum Customer Experience Officer
Core
Provide high-standard customer service, administrative support, and operational management for AlburyCity's Library and Museum services.
Role type
Customer Experience Officer (Library/Museum)
Builds
Customer service operations, retail activities, administrative processes, and program support for cultural patrons.
Domain
Public sector / Cultural services (Libraries & Museums)
Deliverable
product features
Required skills
Customer service principles, library procedures, MS Office Suite, cash handling, administrative functions, readers advisory services
Preferred skills
Public library experience, Class C driver's licence
Technologies
MS Office Suite, web based products, information management systems, electronic document management system
Responsibilities
Provide information and retail assistance to customers; coordinate administrative processes including banking and event hire; assist in developing retail operations and promotional activities; manage staff rosters and training; monitor facility maintenance; coordinate Friends Groups and Volunteers database; perform program and collection management tasks.
Seniority
Temporary Part Time