Technical Manager- Technical & QA - Bangalore
Core
Enhance service quality, ensure audit readiness for third-party audited sites, and drive technical excellence across assigned regions for a pest control service provider.
Role type
Senior People Manager (Technical & QA)
Builds
Service quality improvements, audit compliance, and sustainable pest management solutions for clients.
Domain
Pest Control / Food Safety / Operations Management
Deliverable
client delivery
Required skills
Leadership & Team Management, Customer Orientation, Audit Compliance (PMI SOS), Complaint Resolution & CAPA, SOP Implementation, SHE Plan Management, Risk Management, Data Analysis (Excel), Report Writing
Preferred skills
Food safety standards knowledge, Pest audit skills, Video editing, Presentation skills, Certification from recognized institutes (CFTRI, NPPTI, IGMRI)
Technologies
iCABs, GSuite, Excel, PowerPoint
Responsibilities
Improve service quality to enhance customer retention; Ensure compliance with PMI SOS requirements and achieve audit targets; Support branches in resolving complaints and managing escalated issues; Conduct skill assessments for technicians and surprise visits; Oversee complaint handling and CVC performance; Deliver SHE Plan targets and complete scheduled audits; Promote reduction in toxic pesticide use; Track stock level deviations; Conduct PMI audits and generate service leads; Monitor closure of non-conformances; Support revenue growth through pest awareness programs.
Seniority
Senior, hands-on IC with team management responsibilities